"Our mission at Family Home Service is to make the Participants the most important person in our office.
They are not dependent on us,
we are dependent on them."
They are not an interruption of our work:
They are the purpose of it.
We are not doing them a favor by serving them;
They are doing us a favor by giving us the opportunity to do so.
Participants are not outsiders to our business;
They are part of it.
Participants are not cold statistics,
They are flesh-and-blood human beings...
With feelings and emotions like our own.
They are not someone to argue or match wits with...
Nobody ever wins an argument with a Participant.
They are persons who bring us their wants.
It is our job to handle them
In light of their best interest and in ours.